We had a great first time at the Casino this weekend - staff were all friendly and there is a good range of games to be played (slots and tables).
Nobody came in the end and I was told while checking out that they were sorry and have flagged my account incase I ever stay again. Overall nice hotel but for the price you’d expect a higher standard
Hotel accommodation can be such a subjective affair as everyone has different tastes and expectations for what they need, but I simply cannot fault Staybridge Suites at all.
A clean and well serviced room with comfortable bed. Next time will remember to specify king size bed rather than two single beds. Perhaps a trade off for the high floor! Hassle free check in and out too. 8/10.
Great experience,colleague wisdom was excellent,great customer service with a big smile,great Birmingham casino credit to star city
This is not about the card, is about respect. She then said if you are not happy I’ll call my manager. I said I don’t need you manager because I don’t want to ruin tonight. She still called her manager and said loudly that I am a upset customer. This is not the attitude when you trying to solve the problem. This staff is not qualified to facing customer as she is not listening not caring not even cares. She is ruing your reputation and I will not come back to Genting anymore even I had so many good memories here because she easily destroyed all the rest of your staff’s hard work! Shame on her.
The cricket itself was definitely not a priority for the organisers. It was not a horrible day. Do it once but think hard about spending that kind of money again when the hosts don't mind much about the cricket, just your money
Only went to use their toilets (my car had broken down outside and I was waiting for the AA!), but reception was very pleasant and helpful! The casino looked very well appointed and relaxed!
Absolutely brilliant. Usually we do partner events in London. Usually the issues surrounding this are tricky location, expensive parking and congestion fees....with the Edgbaston Stadium it was so easy to find, plenty of free parking, welcoming staff, brilliant location with access to presenting in a professional space looking over the grounds.
Glassford Street is located in the heart of the city and is home to several casinos. Many locations offer disabled facilities and wheelchair access, but it’s recommended to check ahead for specific details.
Nice place to have fun and enjoy with family. They have got good food shops and a lot of different shops to chill. Parking is huge so no problem for parking.
The hotel boasts a great location, making it convenient to explore the city's attractions. The staff were incredibly friendly and accommodating.
All the staff are wonderful especially the two waiters, Agnieska. I hope they continue to improve in the future too, Good luck!
The room has a little kitchen which is an addition, also they have a launderette that you can use for free ???? (just bring you detergent). The breakfast is good as well with variety of pastries, hot and cold drinks, fruits.